Frequently Asked Questions

OTC (Over-The-Counter) trading allows you to buy or sell large amounts of cryptocurrency directly with a counterparty — in this case, CoinOffice — rather than on a public exchange. This provides better pricing for large orders, faster settlement, and a personalised experience.

We typically work with trades starting from £5,000, though we can accommodate smaller amounts for existing clients. There is no maximum limit — we regularly handle six and seven-figure transactions.

We primarily trade Bitcoin (BTC), Ethereum (ETH), and major stablecoins (USDT, USDC). We can also source other top-50 cryptocurrencies upon request.

Most trades settle on the same business day. Fiat payments via Faster Payments are typically received within hours; CHAPS transfers arrive the same day. Cryptocurrency transfers are completed once confirmed on the blockchain.

We operate in compliance with UK regulations and follow strict KYC (Know Your Customer) and AML (Anti-Money Laundering) procedures. All clients must complete our verification process before trading.

Yes. UK regulations require us to verify the identity of all clients. Our KYC process is straightforward and typically completed within 24 hours. You'll need to provide photo ID and proof of address.

Absolutely. We work with businesses of all sizes, from SMEs to large corporations. We offer corporate accounts, treasury management, and bespoke trading solutions tailored to business needs.

Our rates are based on the live market price at the time of your trade, plus a transparent spread. The exact spread depends on the trade size and currency pair. We always provide a fixed quote before you commit.